Shipping and Returns
DELIVERY
It is important to be informed of the effect of local and state changes to postal activity. Please follow the links provided below for delivery AusPost service updates.
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Delivery |
Australia-wide *Service updates here. |
International *Please check AusPost service updates to your country before proceeding here. |
New Zealand |
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Within Victoria |
Interstate |
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Standard |
2-3 Business Days |
2-5 Business Days |
10-15 Business Days |
7-12 Business Days |
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Express |
1-2 Days |
1-3 Days |
10-15 Business Days |
5-8 Business Days |
INTERNATIONAL DELIVERIES
Unfortunately Dyonsu does not offer delivery services world-wide yet! We currently accept customers from New Zealand, Canada, United States and the United Kingdom. If you do not see your country listed, you may still be able to make an order by contacting us on our website or via email. However, Dyonsu cannot guarantee any order can/will be made.
INTERNATIONAL TAX
Taxes that apply to receiving merchandise in your delivery country are a customers responsibility. We do not include tax in the price of our product outside of Australia.
POSTAGE
Dyonsu endeavours to process orders the same day, however we ask for 1-2 business days, excluding public holidays. Within Australia, Dyonsu offers free standard shipping on all orders, with free express shipping on orders above $200. International purchases are charged a flat rate of $20 on standard shipping and $30 on express shipping with some variation in which case the customer will be contacted. All Dyonsu orders require signature on delivery and are subject to service changes from Australia Post.
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Cost |
Australia-wide |
International (Can be seen at checkout) |
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Within Victoria |
Interstate |
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Standard Delivery |
Free |
Free |
Varies on Country |
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Express Delivery |
$15 *Free over $200 purchase |
$15 *Free over $200 purchase |
Varies on Country |
TRACKING
A tracking number is provided to customers via text (if mobile is provided at checkout) and confirmation email once the order is lodged with AusPost. Text updates are sent straight from Auspost but customers can also check their tracking anytime on the AusPost website by following this link.
RETURNS AND EXCHANGES
Dyonsu offers a 7-day return policy upon delivery. If you would like to make a return please contact us so we can help you to the best of our ability or alternatively begin a return/exchange ticket here on our website messenger and we will contact you! We accept returns on faulty products and any product under the “Perfect Fit Guarantee” whilst offering exchanges on sizes and styles if in stock. Customers will be required to post items to be returned/exchanged to our store address. Any refunds or exchanges will only be processed upon the arrival of those items. Read more about Returns and Exchanges here.